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Sharing nationally to improve services locally The local government community working collaboratively to transform citizen services. Find out more about what esd-toolkit can do for you and how to use it...

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Case Studies and benefits arising from 5 years of eGovernment

  As part of esd-toolkit programme planning for 2008-2011, we undertook research and investigations to assemble evidence of the tangible benefits that have been derived for councils and the citizen experience in improved service delivery arising from eGovernment investments.  This resulted in a most interesting a useful report of case studies and contact data.  The report is available on the esd-toolkit File Exchange and can be accessed by subscribing authorities by clicking here to download the report.
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