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Capita Software Services and SunGard join forces to launch new software

 

Capita Software Services and SunGard Public Sector today announced a joint initiative to help local authorities carry out automated risk assessment as part of the housing and council tax benefit process. The new offering, known as a ‘Risk and Verification Portal’ will allow authorities shared access to a range of search functions. This software, the first of its kind, will provide real-time risk analysis and the introduction of a national claimant search, resulting in a streamlined verification process.

 

esd, together with the London Borough of Lambeth has launched a new web-based system, e-Casework, to assist councillors in their enhanced community leadership role spelt out in the recent Local Government White Paper and Bill. It will also support them in managing contacts from constituents.

Both the recent Local Government White Paper and the Bill currently going through Parliament see an increased role for frontline ward councillors. This changing emphasis comes together with the traditional role of taking up cases for and dealing with enquiries from constituents.