SummaryRosalyn RudranAli Hale13302006-08-15T15:38:00Z2008-07-07T12:40:00Z15463101359678Dell Computer Corporation299784342193612

Created by Peter EnglishPage PAGE 3 of NUMPAGES 5September 2006, Ver 2.0

SNL 1.02

Metadata

Name

Content

Scheme

Coverage

Creator

Scottish A - Z & Knowledge Base Project

Date

2007-08-10

Date.Created

2007-08-10

Description

Terms list of the Scottish Navigation List.

Language

eng

ISO639-2

Publisher

Porism Limited, SW9 8BJ info@porism.com

Status

Version 1.02

Subject.Category

Information management

Title

Scottish Navigation List-Terms list

Scottish Navigation List ( SNL )1.0 Executive Summary

As part of the Improvement Service’s Customer First Programme, Scottish councils are working together to develop a shared A - Z of website content, a common Scottish Services List and a Scottish Navigation List with these, in turn, all being linked to a comprehensive knowledge base of FAQ’s and electronic forms. Renfrewshire and East Dunbartonshire Councils are leading the project, in partnership with the Improvement Service.

The simple aim is to help citizens access services and find, in a consistent way, what they are looking for, on council websites, and help take councils closer to the Scottish Executive's goal of 75% of citizen enquiries being answered at the first point of contact

Designing a navigation structure for a complex topic such as local government involves, of necessity, a degree of compromise between the competing constraints and maxims of web design and usability. A balance, too, must be sought between the breadth of the navigation structure and its depth. The SNL is designed to optimise the trade-off between breadth and depth. This documents sets out how the concepts in the SNL have been organised, proposes an SNL of 11 top level headings, sets out the rationale behind their selection and, finally, highlights some changes - additions and deletions - to the top-level headings compared to the Local Government Navigation List ( LGNL ).

Purpose of the SNL

To provide a structured means of access to knowledge on council websites using ‘ drill-down ‘ techniques;

To promote a user-centric focus for Scottish council websites which is not hide-bound by departmental structures

Main Principles of the SNL

Use of simple language – not council terms;

Intrinsic relationship to the new Scottish Services List (SSL), and to the Integrated Public Sector Vocabulary (IPSV);

Intended for use alongside other navigation methods, such as A-Zs and internal search engines;

Polyhierarchical Structure, i.e. information can be placed under more than one heading, to accommodate the differing thought patterns of individual members of the public;

Flexibility for use with Content Management Systems of both single and poly-hierarchical navigation capability.

Benefits of the SNL

Content organised with citizen focus;

Ready link to neighbouring sites and local portals through standardised PIDs ( service reference numbers );

Direct mapping to current and future metadata standards

Current Status of the SNL

1.00 released 31st October 2006

1.01

released 9th January 2007

1.0

has a submissions deadline of

March

2007

1.0

has a scheduled release date of

April

2007

For further information, either continue reading below or visit the

Project Scotland

page for further details on this and all the other project deliverables.

2.0 ContextIn April 2004, a consortia of 3 councils - Clackmannanshire, East Dunbartonshire and Renfrewshire - bid for MGF3 funding from the Scottish Executive to develop a Knowledge Base of Frequently Asked Questions ( FAQs ) and Forms for all Scottish Councils. The Knowledge Base’s intended purpose was to provide a means of streamlining access to council information so enabling frontline staff to resolve routine enquiries at the first time of asking. The bid was evaluated and approved by the Scottish Executive and the project deliverables extended to include the development of a model A – Z, Service List and Navigation List.The decision to focus on a common A – Z and navigation structure is guided by

priorities identified under the Implementing Electronic Government ( IEG ) process managed by the Department for Communities and Local Government.IEG Priority 2 ‘Community Information’ relates to a requirement for ‘integrated information about services for the community delivered by local and regional partnerships where appropriate and connected to a national infrastructure’. This requirement specifies access to joined-up information on all local authority services via a website. The navigation structure offers users a means of access to information on council websites. Although IEG directives apply only to

England

, the requirement to adhere to

government interoperability standards is also recognised in

Scotland

. Here, local authority knowledge initiatives funded by the Scottish Executive require compliance with the Open Scotland Information Age Framework ( OSIAF ). OSIAF mandates the e-Government Interoperability Framework ( e-GIF ), which includes the e-Government Metadata Standard ( e-GMS ). Scottish local authorities are encouraged to be voluntary members of OSIAF and to adhere to the mandated standards. The project’s deliverables are designed to help local authorities achieve compliance with national interoperability standards and in particular the Integrated Public Sector Vocabulary ( IPSV ), which is mandated as part of the e-GMS.

3.0

Designing the Scottish Navigation List

Design of the navigation list was a bottom-up process. Council services across

Scotland

were reviewed and listed in the new Scottish Services List ( SSL ),

a comprehensive list of customer facing services delivered by Scottish councils.

The labelling and grouping of concepts is critical in guiding users to the right information. Users need labels that provide ‘ scent ’ to send them in the right direction to find the information they want. The choice of labels is an art rather than a science, however, it is essential to use terms that not only describe the concepts covered but to do so in way that people will readily understand.The naming or labelling of a concept should be seen as a separate process from determining what is covered by the concept. However, they have a close relationship and it is important that the labels chosen are suggestive of what the concept covers. Great care is required in the choice.

Selection of terms for the SNL has been guided by the standard for website navigation in

England

and

Wales

, the

Local Government Navigation List ( LGNL ) as well as comprehensive range of visits and discussions with many Scottish councils.

The LGNL is arranged according to the poly-hierarchy concept i.e. pages and information are found under more than one heading in the structure. This has the advantage of allowing the structure to fit in with the different ways that different users think about information. The SNL is also arranged according to the poly-hierarchy concept.

4.0 Rationale for the Structure

In designing a website’s navigation structure, there has to be a trade off between the breadth of the structure and of its depth. It is proposed that the SNL will have 11 top-level headings, that it will be 4 levels deep in certain areas and 3 levels in others as a means of optimising the balance between breadth and depth.

From a usability perspective, evidence suggests that 7 top-level headings are optimum. However, the SNL covers 1400 unique pages and because it is poly-hierarchical there are around 4000 pages in total. This means that a structure with 7 top-level headings would need to be 5 levels deep to accommodate all of the pages in the structure. A lower number of top-level headings means that the structure

becomes deeper or broader at lower levels. In such circumstances, it is more difficult to display the list of pages on one standard screen and for users to scan the list.

With 11 top-level headings, it is considered that the concepts covered are distinct enough for users to identify where the information they are looking for sits in the navigation structure and that there are not too great a number of options so as to confuse users.

Accessibility for all pages within three clicks has been the prevalent dogma of website design in recent years. However, user experience of the web is growing and research now suggests that it is acceptable to employ four levels, provided users are orientated by aids such as breadcrumb trails.

The problem with designing a three-level structure to cover a complex area like local government is that even with 11 or 12 top-level headings, the number of concepts presented to users at second level can be up to 32 and up to 40 at the third level. Research suggests that navigation-only pages should be kept short. Therefore, the draft version of the SNL has been produced with four levels, to avoid large numbers of terms at the third level. The only feasible way to display this number would be as a large list on a scrolling page.

Some areas of council services are inherently more complicated than others – for example, housing is a more complex area than leisure. Therefore, Housing goes down to four levels more often than Community Life and Leisure. The idea behind the four-level option is to avoid forcing concepts into structures that negatively affect their presentation on the web.

5.0 Rationale for the SNL’s 11 Top-Level Headings

The 11 top-level headings are:

Business and Trade

Council and Government

Education and Learning

Housing

Jobs and Careers

Law and Licensing

Community life and Leisure

Planning and the Environment

Social care and Health

Tourism and Visitor Attractions

Transport and Streets

Changes to the Labels for SNL’s Top-Level Headings ( as compared to LGNL headings )

Business

has become

Business and Trade

to try to give the concept some context and users more idea of what is covered.

Council and Democracy

has become

Council and Government

because there is evidence that people think more in terms of the concrete concept of ‘ government ’ rather than the abstract concept of ‘ democracy ’.

Environment and Planning

has been reversed to become

Planning and the Environment

as ‘ planning ‘ is a more widely searched for term on council sites than ‘ environment ’. As a clearly understood concept, it helps to give the more nebulous concept ‘ the environment ’ some context.

Health and Social Care’ has been reversed to Social Care and Health’ in the belief that social care should be given more prominence as a primary area of council responsibility.

Additional SNL Top-Level Headings ( not present in LGNL )

Law and Licensing

has been included because of the feedback received from English councils that users find it difficult to place it in the LGNL’s structure.

Tourism and Visiting

has been included as a top level heading in response to councils’ requests that information provided for tourists and visitors should be given more prominence to reflect the economic importance of leisure visits to local areas

LGNL Top-level Headings that are not represented in the SNL

Advice and Benefits

has been dropped as a top-level heading. Firstly, as it was noted that councils provided information rather than advice and, secondly, as information and any advice given fits better under the other top level headings e.g. if a user wanted housing ‘ advice ’, this information could be found under the top level heading of

Housing

Community and Living

has merged with

Leisure and Culture

to become

Community life and Leisure

to provide a coherent structure for the full range of participant activities at a local level. Some of the

Community and Living

concepts are now included

under

Social care and Health

Culture

has been dropped from the top-level because of public confusion over its true meaning. In general, it cannot be regarded as a public-facing term.

6.0 Making Changes to SNL

Following the consultation period, it is proposed that the SNL is updated in accordance with the standard practice for the family of local government controlled lists. At present, these lists are updated twice annually. Updates should be timed to coincide with and build up changes to the Scottish Services List ( SSL ) and IPSV.

6.1 Change Process

When considering changes to the SNL, the following criteria should be considered:

Is the concept in the SSL? ( i.e. does it have a PID/SSL number? )

Is it similar to an existing service already in the SNL?

Is it a concept that people would think to look for on a local authority site?

If the answer to the first question is ‘No’, a temporary number will be assigned and the service considered for inclusion in the SSL.

6.2 Adding/Modifying/Deleting SNL

When recommending a change to the SNL, it would be most helpful if contributors could provide the following for each proposed change:

Name of term (in Plain English)

PID/SSL reference number ( if one exists )

Nature of change i.e. addition/deletion/modification

Location of change i.e. Current parent ( including primary and any secondary relationships )

Proposed change i.e. Proposed parent ( including primary and any secondary relationships )

General comment/ supporting argument

7.0 Conclusion

Comments or queries can be directed on or before 31

October 2006 via the forum at:http://www.esd.org.uk/forums/viewforum.php?f=169

Top Level Headings1 - Business and trade283 - Community life and leisure591 - Council and government1587 - Deprecated terms827 - Education and learning917 - Housing1084 - Jobs and careers1090 - Law and licensing1210 - Planning and the environment1347 - Social care and health1457 - Tourism and visitor attractions1523 - Transport and streetsTop Two Levels1 - Business and trade. 2 - Business rates. 6 - Commercial land and property. 42 - Commercial waste, pollution and recycling. 76 - Conference, meeting and event venues. 77 - Countryside and farming. 119 - Emergency planning. 125 - Health and safety. 161 - Planning and building control. 1564 - Regeneration. 221 - Shopping and markets. 229 - Sponsorship and advertising. 230 - Support for businesses. 259 - Tenders and contracts. 1539 - Town centre management. 264 - Trading standards. 15 - Venue hire and hall bookings283 - Community life and leisure. 284 - Adult and community education. 290 - Arts and entertainment. 335 - Community advice. 377 - Community centres. 379 - Countryside and wildlife. 396 - Crime prevention and community safety. 426 - Leisure clubs, groups and societies. 427 - Libraries and archives. 476 - Local history and heritage. 477 - Museums and galleries. 495 - Parks, gardens and open spaces. 511 - Places of worship. 1456 - Services and advice for older people. 543 - Services and advice for young people. 521 - Sport, sports clubs and leisure centres. 534 - Voluntary organisations and support groups591 - Council and government. 592 - Benefits. 640 - Birth, marriage and death. 670 - Consultations, complaints and compliments. 677 - Council and government grants. 690 - Council departments. 695 - Council information, performance and statistics. 701 - Council tax. 704 - Data protection and freedom of information. 710 - Emergencies and emergency services. 751 - Equality, diversity and citizenship. 760 - Events and festivals. 771 - Jobs, tenders and contracts. 772 - Politicians, elections and democracy. 1564 - Regeneration1587 - Deprecated terms827 - Education and learning. 828 - Activities and support for young people. 284 - Adult and community education. 678 - Childcare, school and educational grants. 834 - Extra-curricular activities. 426 - Leisure clubs, groups and societies. 427 - Libraries and archives. 476 - Local history and heritage. 851 - Nurseries and playgroups. 861 - Parental support. 878 - Schools. 911 - Training and personal development917 - Housing. 918 - Adapting homes. 925 - Council housing. 701 - Council tax. 997 - Housing advice. 1023 - Housing associations and co-ops. 1554 - Housing benefits and grants. 1026 - Housing finance. 1028 - Improvements and repairs. 1034 - Land and property. 1047 - Multiple occupancy homes. 161 - Planning and building control. 1053 - Private housing. 1054 - Rubbish and recycling. 1075 - Supported and sheltered housing1084 - Jobs and careers. 1085 - Careers advice. 1088 - Equality in employment. 1089 - Jobs at the council. 911 - Training and personal development1090 - Law and licensing. 1091 - Animal regulations and licences. 640 - Birth, marriage and death. 704 - Data protection and freedom of information. 1101 - Environment and pollution regulations. 1231 - Environmental health. 1124 - Fire safety regulations. 125 - Health and safety. 368 - Legal advice. 1125 - Licences, permits and permissions. 1173 - Police, courts and criminal justice. 264 - Trading standards1210 - Planning and the environment. 1211 - Animal welfare and pest control. 1220 - Conservation. 1225 - Countryside, farming and wildlife. 1226 - Emergencies. 1231 - Environmental health. 1034 - Land and property. 1235 - Marine and waterway services. 1265 - Parking and car parks. 495 - Parks, gardens and open spaces. 161 - Planning and building control. 1281 - Pollution. 1053 - Private housing. 209 - Regeneration and town centre management. 1284 - Roads and pavements. 1054 - Rubbish and recycling. 1330 - Street care and cleaning1347 - Social care and health. 1348 - Asylum, immigration and citizenship. 1350 - Care and carers. 1361 - Childcare and family care. 1377 - Community transport. 1396 - Criminal justice social work. 1397 - Disabilities and adapting homes. 1400 - Domestic violence. 1401 - Fostering, adopting and looked after children. 689 - Grants for disabled people. 1404 - Health and medical information. 125 - Health and safety. 1432 - Help for adults. 1453 - Home care. 1454 - Mental health. 861 - Parental support. 1456 - Services and advice for older people. 543 - Services and advice for young people1457 - Tourism and visitor attractions. 1458 - Accommodation. 1464 - Attractions. 379 - Countryside and wildlife. 1478 - Eating and drinking. 760 - Events and festivals. 1551 - Harbours and moorings. 476 - Local history and heritage. 477 - Museums and galleries. 495 - Parks, gardens and open spaces. 1495 - Sports and outdoor pursuits. 1492 - Tourist information. 1508 - Tours, cruises and itineraries1523 - Transport and streets. 1524 - Environment-friendly transport. 1525 - Journey planning and timetables. 1235 - Marine and waterway services. 1265 - Parking and car parks. 1526 - Public and community transport. 1529 - Road safety. 1284 - Roads and pavements. 1330 - Street care and cleaning. 1537 - Taxis and minicabs. 1539 - Town centre management. 1528 - Transport policy. 1504 - Walking, cycling and horse ridingComplete Hierarchies1 - Business and trade. 2 - Business rates. . 3 - Business rates - account enquiries. . 4 - Business rates - annual notification. . 5 - Business rates - reductions. 6 - Commercial land and property. . 7 - Commercial land and property - availability and hire. . . 8 - Commercial land and property - availability lists. . . 9 - Commercial land and property - commercial lettings. . . 10 - Commercial land and property - planning zones. . . 11 - Commercial land and property - proposals for use. . . 12 - Commercial land and property - Simplified Planning Zones (SPZs). . . 13 - Estates management. . . 14 - Property valuations. . . 15 - Venue hire and hall bookings. . 16 - Commercial land and property - enquiry certificates. . . 17 - Land and sasine register searches. . . 18 - Property enquiries certificates. . 19 - Commercial land and property - geological services. . . 20 - Ecological and geological services. . . 21 - Geo-technical services. . 22 - Commercial land and property - grants. . . 23 - Grants - community facilities. . . 24 - Land reclamation grants. . 25 - Commercial land and property - licences, permissions and regulations. . . 26 - Business - notification to council - employees. . . 27 - Business - registering premises with the council. . . 29 - Fire and rescue - securing premises after incidents. . . 30 - Fire certificates - factories. . . 31 - Fire certificates - hotels and boarding houses. . . 32 - Fire certificates - offices. . . 33 - Fire certificates - shops. . . 34 - Health and safety - construction regulations. . . 28 - Licences - entertainments. . . 37 - Licences - storage of explosives premises. . . 35 - Licences - storage of fireworks. . . 36 - Licences - storage of petroleum. . 38 - Commercial land and property - road adoptions. . . 39 - Roads - adoption agreements. . 40 - Commercial land and property - street naming and numbering. . . 41 - Street names and numbering of properties. 42 - Commercial waste, pollution and recycling. . 43 - Air pollution. . . 44 - Air quality. . . 45 - Car pooling schemes. . . 46 - Exhaust emission testing. . . 47 - Idling vehicles. . . 48 - Park and Ride Schemes. . . 49 - Pollution control - Clean Air Act approval. . . 50 - Smoking ban. . 51 - Commercial waste. . . 52 - Commercial waste - clinical waste disposal. . . 53 - Commercial waste - collection. . . 54 - Commercial waste - disposal sites. . . 55 - Commercial waste - hazardous waste collection. . . 56 - Commercial waste - skip hire. . . 57 - Commercial waste - skip permits. . . 58 - Commercial waste - special trade collections. . . 59 - Commercial waste - spillage. . . 60 - Commercial waste - trade bins. . 61 - Light pollution. . 62 - Noise pollution. . 63 - Pollution - hazardous substances. . . 64 - Hazardous waste collection. . . 65 - Pollution control - asbestos. . . 66 - Pollution control - hazardous substances. . 67 - Pollution - regulations and enforcement. . . 68 - Contaminated land. . . 69 - Environmental information regulations. . . 46 - Exhaust emission testing. . . 47 - Idling vehicles. . . 70 - Pollution control - air handling units. . . 49 - Pollution control - Clean Air Act approval. . . 71 - Pollution control - construction information. . . 72 - Pollution control - industrial processes. . . 73 - Pollution control - nuisances. . . 50 - Smoking ban. . 74 - Pollution control - water. . 75 - Recycling - general information. 76 - Conference, meeting and event venues. 77 - Countryside and farming. . 78 - Countryside management and conservation. . . 79 - Country and agricultural shows. . . 80 - Countryside - conservation. . . 81 - Countryside - educational packs. . . 82 - Countryside - information. . . 83 - Countryside - local access forum. . . 84 - Countryside - surveys. . . 85 - Countryside management projects. . . 86 - Countryside visitor centres. . . 87 - Countryside volunteers. . . 88 - Crofting information. . . 89 - Flooding - support and advice. . . 90 - Nature reserves. . . 91 - Ranger services. . . 92 - Residential study centres. . . 93 - Roads - drains and gullies. . . 94 - Wildlife conservation. . 95 - Farming, crofting and forestry. . . 97 - Aquaculture. . . 98 - Crofting and rural house purchase grants. . . 88 - Crofting information. . . 99 - Farm management. . . 100 - Farmers markets. . . 101 - Farming - advice and support. . . 102 - Farming - registration for mixing feeding stuffs. . . 103 - Forest and woodland management. . . 96 - Licences - animal movement. . . 104 - Livestock markets. . . 105 - Local food and produce. . . 106 - Rural development. . 107 - Footpaths and rights of way. . . 108 - Footpaths and rights of way - enforcement. . . 109 - Footpaths and rights of way - maintenance. . 110 - Open air events. . 111 - Parks, gardens and open spaces - facilities, information and events. . . 497 - Allotments. . . 498 - Boats and boat rides. . . 499 - Fishing. . . 500 - Grazing land. . . 90 - Nature reserves. . . 110 - Open air events. . . 501 - Outdoor play facilities. . . 113 - Parks, gardens and open spaces - location and facilities. . . 502 - Playgrounds. . . 503 - Sports - pitches and courts. . . 112 - Travelling people - provision of sites. . . 94 - Wildlife conservation. . 114 - Parks, gardens and open spaces - management and maintenance. . . 103 - Forest and woodland management. . . 510 - Grass cutting. . . 504 - Parks, gardens and open spaces - landscaping. . . 509 - Parks, gardens and open spaces - maintenance. . . 115 - Tree management. . . 116 - Tree preservation orders. . 117 - Wildlife. . . 90 - Nature reserves. . . 94 - Wildlife conservation. . . 118 - Zoos and farm parks. 119 - Emergency planning. . 120 - Emergencies - business continuity advice. . 121 - Emergencies - emergency plan. . 122 - Emergencies - gas pipelines. . 123 - Emergencies - major accident hazards. . 124 - Emergencies - social and psychological support. . 89 - Flooding - support and advice. 125 - Health and safety. . 126 - Health and safety - addictions and needle exchanges. . . 127 - Needle exchanges. . . 128 - Smoking. . 129 - Health and safety - buildings. . . 130 - Dangerous structures. . 131 - Health and safety - fire. . . 132 - Fire and rescue - workplace regulations. . . 30 - Fire certificates - factories. . . 31 - Fire certificates - hotels and boarding houses. . . 32 - Fire certificates - offices. . . 33 - Fire certificates - shops. . . 133 - Home fire safety check. . . 37 - Licences - storage of explosives premises. . . 35 - Licences - storage of fireworks. . . 36 - Licences - storage of petroleum. . . 134 - Safety - delivery and storage of petrol. . 135 - Health and safety - food. . . 136 - Food retailing - information and advice. . . 137 - Food safety - infectious disease investigation. . . 138 - Food safety - inspections. . . 139 - Food safety - regulations. . . 140 - Licences - food businesses. . 141 - Health and safety - licences. . . 28 - Licences - entertainments. . . 142 - Licences - fireworks displays. . . 140 - Licences - food businesses. . . 143 - Licences - obstructions - scaffolding and hoardings. . . 144 - Licences - poisons. . . 35 - Licences - storage of fireworks. . . 145 - MOT testing. . 146 - Health and safety - public health. . . 147 - Environmental health services - out of hours emergencies. . . 148 - Infectious diseases - public health. . . 149 - Public health - cooling tower notification. . 150 - Health and safety - trading standards. . . 151 - Product safety. . . 152 - Trading standards - advice to businesses. . 153 - Health and safety at work. . . 26 - Business - notification to council - employees. . . 132 - Fire and rescue - workplace regulations. . . 154 - Health and safety - accident reporting. . . 34 - Health and safety - construction regulations. . . 155 - Health and safety - investigation. . . 156 - Health and safety - occupational health services. . . 157 - Health and safety - prosecutions register. . . 158 - Health and safety - regulation and inspection. . . 159 - Health and safety - training courses. . . 160 - Health and safety at work - advice and training. 161 - Planning and building control. . 162 - Building control - building regulations. . . 163 - Building regulations. . . 164 - Energy efficiency assessment. . 165 - Building control - demolitions and dangerous structures. . . 130 - Dangerous structures. . . 166 - Demolitions - alternative housing for council tenants. . . 167 - Demolitions - assessment. . . 168 - Demolitions - control and advice. . . 169 - Demolitions - council tenants' responsibilities. . . 170 - Demolitions - disturbance allowance for council tenants. . . 171 - Demolitions - enforcement. . . 172 - Derelict properties - public safety. . 173 - Building control - health and safety. . . 154 - Health and safety - accident reporting. . . 34 - Health and safety - construction regulations. . . 155 - Health and safety - investigation. . . 156 - Health and safety - occupational health services. . . 157 - Health and safety - prosecutions register. . . 158 - Health and safety - regulation and inspection. . . 159 - Health and safety - training courses. . . 160 - Health and safety at work - advice and training. . 176 - Building control - naming of new roads and property. . . 177 - Register of public roads. . . 41 - Street names and numbering of properties. . 174 - Building control licences. . . 175 - Licences - obstructions - building materials. . . 143 - Licences - obstructions - scaffolding and hoardings. . 178 - Local and statutory development plans. . . 179 - Local plan - general information. . 180 - Planning - applications, warrants and certificates. . . 181 - Building and landscape design services. . . 182 - Building warrants. . . 183 - Land and property - area search service. . . 17 - Land and sasine register searches. . . 184 - Planning - monitoring of applications. . . 185 - Planning - permission - business property. . . 186 - Planning - permission - residential property. . . 18 - Property enquiries certificates. . 187 - Planning - consultations. . 188 - Planning - decision notices, appeals and enforcement. . . 189 - Planning - appeals. . . 190 - Planning - decision notices. . . 191 - Planning - enforcement. . 192 - Planning - listed buildings and conservation areas. . . 193 - Advertisement control areas. . . 194 - Conservation areas. . . 195 - Conservation areas- advice to residents. . . 196 - Listed buildings. . . 197 - Natural heritage areas. . 198 - Planning - long term and area policies. . . 199 - Coastal protection. . . 179 - Local plan - general information. . . 200 - Local plan - minerals. . . 201 - Local plan - waste. . . 187 - Planning - consultations. . . 202 - Planning - sustainable development policy. . . 203 - Planning - transport policy. . . 204 - Statutory development plans. . . 41 - Street names and numbering of properties. . 205 - Planning - policies, advice and service levels. . . 206 - Planning - advice and guidance. . . 207 - Planning - policies. . . 208 - Planning - service and performance. 1564 - Regeneration. . 210 - Community development - regeneration projects. . 212 - Employment advice. . 826 - Regeneration - employment. . 215 - Regeneration - local economy. . . 216 - Local economy - development. . . 217 - Local economy - reports and forecasts. . 219 - Shop front improvement grants. 221 - Shopping and markets. . 100 - Farmers markets. . 222 - Licences - markets. . 223 - Licences - street trading. . 104 - Livestock markets. . 224 - Markets - cleaning. . 225 - Markets - information. . 226 - Markets - stall rental. . 227 - Post offices. . 228 - Shopping centres. 229 - Sponsorship and advertising. 230 - Support for businesses. . 231 - Support for businesses - business advice. . . 232 - Business advice - business development. . . 233 - Business Gateway. . . 234 - Business plans - advice. . . 235 - Chambers of commerce. . . 212 - Employment advice. . . 236 - Legal advice providers. . . 237 - Scottish Enterprise. . . 238 - Translating and interpreting services. . 239 - Support for businesses - economic information and development. . . 240 - Economic information and analysis. . . 216 - Local economy - development. . . 217 - Local economy - reports and forecasts. . 241 - Support for businesses - forums, campaigns and directories. . . 242 - Business - exporters' forums. . . 243 - Business broadband campaign. . . 244 - Business directories. . 245 - Support for businesses - grants and awards. . . 246 - Business awards. . . 247 - Community development - European funding. . . 248 - Grants - business. . . 249 - Grants - business security. . . 250 - Land and property - improvement grants. . . 251 - Land and property - reclamation - support and advice. . . 219 - Shop front improvement grants. . 252 - Support for businesses - health and safety. . . 123 - Emergencies - major accident hazards. . . 155 - Health and safety - investigation. . . 158 - Health and safety - regulation and inspection. . . 160 - Health and safety at work - advice and training. . . 37 - Licences - storage of explosives premises. . . 36 - Licences - storage of petroleum. . 253 - Support for businesses - property and planning. . . 182 - Building warrants. . . 254 - Community planning. . . 251 - Land and property - reclamation - support and advice. . . 185 - Planning - permission - business property. . . 255 - Property enquiries service. . 256 - Support for businesses - security. . . 257 - Business security. . . 249 - Grants - business security. . 258 - Support for businesses - trading standards and food safety. . . 137 - Food safety - infectious disease investigation. . . 138 - Food safety - inspections. . . 139 - Food safety - regulations. . . 152 - Trading standards - advice to businesses. 259 - Tenders and contracts. . 260 - Council approved suppliers. . 261 - Council procurement - contracts lists. . 262 - Council procurement - contracts management. . 263 - Council procurement - policy. 1539 - Town centre management. . 211 - Drainage - help and advice. . 218 - Security cameras (CCTV). . 219 - Shop front improvement grants. . 220 - Town centres - crime prevention. 264 - Trading standards. . 265 - Trading standards - advice and support. . . 266 - Complaints - advocacy for complainants. . . 267 - Debt and money. . . 268 - Description of goods. . . 269 - Food labelling and composition. . . 136 - Food retailing - information and advice. . . 270 - Misleading advertisements. . . 151 - Product safety. . . 152 - Trading standards - advice to businesses. . . 271 - Trading standards - education. . . 272 - Trading standards - fair trading. . . 273 - Trading standards - retail. . 274 - Trading standards - inspection, testing and enforcement. . . 275 - Animal health and welfare. . . 1209 - Calibration and testing facilities. . . 276 - Consumer advice. . . 267 - Debt and money. . . 268 - Description of goods. . . 102 - Farming - registration for mixing feeding stuffs. . . 269 - Food labelling and composition. . . 277 - Food production - hygiene. . . 278 - Illegal street trading. . . 270 - Misleading advertisements. . . 145 - MOT testing. . . 279 - Scientific services. . . 272 - Trading standards - fair trading. . . 280 - Trading standards - under age sales. . . 281 - Weights and measures. . 282 - Trading standards - licences and registration. . . 102 - Farming - registration for mixing feeding stuffs. . . 28 - Licences - entertainments. . . 37 - Licences - storage of explosives premises. . . 36 - Licences - storage of petroleum. . . 134 - Safety - delivery and storage of petrol. 15 - Venue hire and hall bookings283 - Community life and leisure. 284 - Adult and community education. . 285 - Adult education courses. . 286 - Language and cultural support. 290 - Arts and entertainment. . 291 - Arts and entertainment - bingo and gambling. . . 292 - Amusement arcades. . . 293 - Bingo halls. . . 294 - Horse racing. . 295 - Arts and entertainment - events and exhibitions. . . 296 - Coastline - events. . . 297 - Concert halls. . . 76 - Conference, meeting and event venues. . . 298 - Countryside - events. . . 299 - Exhibition and conference venues. . . 300 - Exhibitions. . . 110 - Open air events. . . 301 - Stadiums and arenas. . . 15 - Venue hire and hall bookings. . 302 - Arts and entertainment - licences. . . 303 - Fairground licences. . . 304 - Licences - amusements with prizes. . . 305 - Licences - cinema. . . 306 - Licences - door supervisors. . . 307 - Licences - gaming machines. . . 308 - Licences - private clubs. . . 309 - Licences - public entertainment. . . 310 - Licences - sex shops. . . 311 - Licences - theatres. . 312 - Arts and entertainment - museums and galleries. . . 313 - Art galleries - general information. . . 314 - Art galleries - shops. . . 315 - Museums - general information. . . 316 - Museums - shops. . 317 - Arts and entertainment - music, comedy and theatre. . . 318 - Cinemas. . . 297 - Concert halls. . . 319 - Live music venues. . . 320 - Music festivals. . . 321 - Nightclubs. . . 322 - Opera and classical music. . . 323 - Play centres and creches. . . 324 - Stand-up comedy. . . 325 - Theatres. . . 326 - Theme parks. . 327 - Arts and entertainment - play centres and theme parks. . . 324 - Stand-up comedy. . 328 - Arts and entertainment - play centres, fun fairs and theme parks. . . 329 - Funfairs. . 332 - Arts and entertainment - societies and groups. . . 333 - Arts groups. . . 1544 - Dance groups. . . 1545 - Drama groups. . . 1558 - Music groups. . . 334 - Scottish Arts Council. 335 - Community advice. . 336 - Community advice - advocacy and interpreting. . . 337 - Advocacy for social work clients. . . 238 - Translating and interpreting services. . 339 - Community advice - childcare. . . 340 - Childcare - childminding information. . . 287 - Out of school hours childcare. . 342 - Community advice - community planning and development. . . 210 - Community development - regeneration projects. . . 343 - Community grants. . . 254 - Community planning. . 344 - Community advice - drugs and alcohol. . . 345 - Alcohol - advice and support. . . 346 - Drugs - advice and support. . . 127 - Needle exchanges. . . 128 - Smoking. . 347 - Community advice - grants. . . 343 - Community grants. . . 348 - Grants - voluntary organisations. . 349 - Community advice - housing. . . 350 - Community safety - housing estates. . . 351 - Council housing - nuisance and threatening behaviour. . . 352 - Disabled people - independence at home. . . 353 - Home safety. . . 354 - Houses in multiple occupation - safety inspection. . . 355 - Housing focus groups. . 356 - Community advice - law, crime and safety. . . 357 - Animal fouling. . . 350 - Community safety - housing estates. . . 351 - Council housing - nuisance and threatening behaviour. . . 358 - Crime and disorder reduction strategy. . . 359 - Dog waste bins. . . 123 - Emergencies - major accident hazards. . . 360 - Fire and rescue - community safety. . . 133 - Home fire safety check. . . 353 - Home safety. . . 354 - Houses in multiple occupation - safety inspection. . . 236 - Legal advice providers. . . 361 - Witness support. . 362 - Community advice - work, money and benefits. . . 363 - Advice for young people. . . 364 - Co-operative development. . . 365 - Credit unions. . . 212 - Employment advice. . . 366 - Health and safety - safety at work. . . 216 - Local economy - development. . . 367 - Welfare rights. . 368 - Legal advice. . . 369 - Advocacy for carers. . . 370 - Child protection orders. . . 276 - Consumer advice. . . 371 - Debt counselling. . . 372 - Housing - legal advice and support. . . 236 - Legal advice providers. . . 373 - Legal aid. . . 374 - Power of attorney. . . 375 - Security cameras - procedures for the release of footage. . . 376 - Wills and testaments - general information. . . 361 - Witness support. 377 - Community centres. . 378 - Community and day centres. . 23 - Grants - community facilities. . 28 - Licences - entertainments. . 15 - Venue hire and hall bookings. 379 - Countryside and wildlife. . 380 - Countryside and leisure. . . 381 - Arts and crafts. . . 382 - Beaches, bays and coastal features. . . 383 - Bridle paths. . . 384 - Canals and waterways. . . 385 - Cycle paths. . . 386 - Footpaths and rights of way - advice and information. . . 108 - Footpaths and rights of way - enforcement. . . 109 - Footpaths and rights of way - maintenance. . . 387 - Geological features. . . 388 - Guided walks. . . 389 - Hillwalking. . . 390 - Horse riding. . . 391 - Landscape and scenery. . . 105 - Local food and produce. . . 392 - Mountain biking. . . 393 - National parks. . . 394 - Orienteering. . . 395 - Outdoor activity centres. . 78 - Countryside management and conservation. . . 79 - Country and agricultural shows. . . 80 - Countryside - conservation. . . 81 - Countryside - educational packs. . . 82 - Countryside - information. . . 83 - Countryside - local access forum. . . 84 - Countryside - surveys. . . 85 - Countryside management projects. . . 86 - Countryside visitor centres. . . 87 - Countryside volunteers. . . 88 - Crofting information. . . 89 - Flooding - support and advice. . . 90 - Nature reserves. . . 91 - Ranger services. . . 92 - Residential study centres. . . 93 - Roads - drains and gullies. . . 94 - Wildlife conservation. . 110 - Open air events. . 117 - Wildlife. . . 90 - Nature reserves. . . 94 - Wildlife conservation. . . 118 - Zoos and farm parks. 396 - Crime prevention and community safety. . 343 - Community grants. . 397 - Community safety - dangerous paving and structures. . . 398 - Damaged and dangerous paving reporting. . . 130 - Dangerous structures. . . 399 - Pavements - personal injury. . 400 - Community safety - emergencies and protection measures. . . 199 - Coastal protection. . . 121 - Emergencies - emergency plan. . . 123 - Emergencies - major accident hazards. . . 124 - Emergencies - social and psychological support. . . 401 - Fire and rescue - hazardous chemical (HAZCHEM) incidents. . . 402 - Radiation. . 403 - Community safety - fire and fireworks safety. . . 404 - Arson reduction. . . 360 - Fire and rescue - community safety. . . 405 - Fire and rescue - post-incident support. . . 29 - Fire and rescue - securing premises after incidents. . . 406 - Fire hydrants. . . 407 - Fire safety - enforcement - non-residential. . . 408 - Fire safety - enforcement - residential. . . 409 - Fire safety education. . . 410 - Fireworks - safety advice. . . 133 - Home fire safety check. . . 36 - Licences - storage of petroleum. . 411 - Community safety - grants and advice. . . 343 - Community grants. . . 136 - Food retailing - information and advice. . 412 - Community safety - hazardous substances. . . 401 - Fire and rescue - hazardous chemical (HAZCHEM) incidents. . . 37 - Licences - storage of explosives premises. . . 402 - Radiation. . . 413 - Syringes - disposal. . 414 - Community safety - housing. . . 353 - Home safety. . . 354 - Houses in multiple occupation - safety inspection. . 415 - Community safety - law and crime. . . 404 - Arson reduction. . . 416 - Community safety - lane gating. . . 417 - Community wardens. . . 358 - Crime and disorder reduction strategy. . . 418 - Harassment - help and support. . . 145 - MOT testing. . . 218 - Security cameras (CCTV). . . 413 - Syringes - disposal. . . 289 - Vetting of contract and supplier staff. . 419 - Community safety - licences, vetting and testing. . . 28 - Licences - entertainments. . 351 - Council housing - nuisance and threatening behaviour. . 420 - Council housing - problems with crime. . 421 - Council housing - squatters and unauthorised occupants. . 358 - Crime and disorder reduction strategy. . 418 - Harassment - help and support. . 422 - Home insurance. . 423 - Protection of vulnerable adults. . 424 - Social work - family support groups. . 425 - Support groups and refuges. . 220 - Town centres - crime prevention. 426 - Leisure clubs, groups and societies. . 333 - Arts groups. . 1540 - Business clubs. . 1541 - Clubs and organisations for older people. . 1542 - Collectors' clubs. . 1543 - Crafts clubs. . 1544 - Dance groups. . 1545 - Drama groups. . 1546 - Environmental groups. . 1547 - Family history groups. . 1548 - Food and drink clubs. . 1549 - Games clubs. . 1550 - Gardening and horticulture. . 1552 - Health clubs. . 1553 - Heritage and history societies. . 1555 - Language groups. . 1556 - Model making clubs. . 1557 - Motoring clubs. . 1558 - Music groups. . 1559 - Outdoor groups. . 1560 - Paranormal societies. . 1561 - Pet clubs. . 1562 - Photography clubs. . 1563 - Reading and writing groups. . 1565 - Religious groups. . 1566 - Rotary, Round Table. . 1567 - School clubs. . 1469 - Science and technology. . 1569 - Scientific societies. . 1570 - Speakers' clubs. . 528 - Sports clubs. . 1571 - Transport societies. . 1572 - Women's groups. . 550 - Youth clubs and organisations. 427 - Libraries and archives. . 428 - Archives. . . 429 - Archives - access. . . 430 - Archives - enquiries. . . 431 - Archives - general information. . . 432 - Archives - loans, donations, bequests and sales. . . 433 - Archives - withdrawals. . . 436 - Funeral records. . . 438 - Sale of souvenirs and publications. . 439 - Internet, computers and online information resources. . . 440 - Internet and computers. . . 441 - Libraries - online information resources. . 442 - Libraries - catalogue, reservations and loans. . . 443 - Library catalogue. . . 444 - Library loans - renewing and extending. . . 445 - Reserving books and other items. . 469 - Libraries - children and young people's services. . 446 - Libraries - general information. . . 285 - Adult education courses. . . 447 - Books and reading. . . 448 - Libraries - charges. . . 450 - Libraries - fines. . . 1485 - Libraries - information services. . . 451 - Libraries - special needs. . . 452 - Libraries - tourist information. . . 453 - Library facilities, location and opening hours. . . 454 - Library membership and joining. . . 455 - Library services. . 456 - Libraries - local and special collections. . . 457 - Libraries - local collections. . . 458 - Libraries - local history and heritage. . . 459 - Libraries - special collections. . . 1486 - Researching your family history. . 460 - Libraries - political information resources. . . 461 - Libraries - European Public Information Centre (EPIC) network. . . 462 - Libraries - Scottish Parliament information. . 463 - Libraries - sale of books and publications. . . 464 - Library sale of used items. . . 438 - Sale of souvenirs and publications. . 465 - Libraries - school books - exhibitions. . 466 - Libraries - schools book purchase scheme. . 467 - Mobile library service. . 468 - Schools - library services. . . 470 - Schools - libraries - book exhibitions. . . 471 - Schools - libraries - book purchase scheme. . . 472 - Schools - libraries - information and advice. . . 473 - Schools - libraries - project loans. . . 474 - Schools - libraries - talks. . 475 - Toy libraries. 476 - Local history and heritage. . 843 - Archaeological excavations and surveys. . 844 - Archaeology. . 845 - Architecture. . 429 - Archives - access. . 430 - Archives - enquiries. . 431 - Archives - general information. . 433 - Archives - withdrawals. . 434 - Birth - historical searches. . 384 - Canals and waterways. . 846 - Castles and historic houses. . 1489 - Churches and cathedrals. . 847 - Churches and cathedrals - tourist information. . 435 - Death - historical searches. . 1484 - Family history and genealogy. . . 434 - Birth - historical searches. . . 435 - Death - historical searches. . . 436 - Funeral records. . . 1485 - Libraries - information services. . . 441 - Libraries - online information resources. . . 459 - Libraries - special collections. . . 453 - Library facilities, location and opening hours. . . 437 - Marriage - historical searches. . . 492 - Museums - enquiries. . . 1486 - Researching your family history. . 436 - Funeral records. . 1553 - Heritage and history societies. . 848 - Historic sites. . 849 - Industrial heritage. . 456 - Libraries - local and special collections. . . 457 - Libraries - local collections. . . 458 - Libraries - local history and heritage. . . 459 - Libraries - special collections. . . 1486 - Researching your family history. . 488 - Loans, donations bequests and sales. . 437 - Marriage - historical searches. . 850 - Memorials and monuments. . 770 - Tourist information centres. 477 - Museums and galleries. . 478 - Galleries. . . 480 - Art galleries - collections. . . 481 - Art galleries - conservation. . . 482 - Art galleries - education and lectures. . . 483 - Art galleries - enquiries. . . 484 - Art galleries - events and exhibitions. . . 313 - Art galleries - general information. . . 485 - Art galleries - loans, donations and bequests. . . 314 - Art galleries - shops. . . 486 - Arts development. . 487 - Museums. . . 488 - Loans, donations bequests and sales. . . 489 - Museums - collections. . . 490 - Museums - conservation. . . 491 - Museums - education and lectures. . . 492 - Museums - enquiries. . . 493 - Museums - events and exhibitions. . . 315 - Museums - general information. . . 494 - Museums - loans, donations and bequests. . . 316 - Museums - shops. . 334 - Scottish Arts Council. 495 - Parks, gardens and open spaces. . 111 - Parks, gardens and open spaces - facilities, information and events. . . 497 - Allotments. . . 498 - Boats and boat rides. . . 499 - Fishing. . . 500 - Grazing land. . . 90 - Nature reserves. . . 110 - Open air events. . . 501 - Outdoor play facilities. . . 113 - Parks, gardens and open spaces - location and facilities. . . 502 - Playgrounds. . . 503 - Sports - pitches and courts. . . 112 - Travelling people - provision of sites. . . 94 - Wildlife conservation. . 504 - Parks, gardens and open spaces - landscaping. . 505 - Parks, gardens and open spaces - licences. . . 506 - Caravan site licences. . . 303 - Fairground licences. . . 507 - Licences - pleasure boats. . . 508 - Licences - water sports. . 114 - Parks, gardens and open spaces - management and maintenance. . . 103 - Forest and woodland management. . . 510 - Grass cutting. . . 504 - Parks, gardens and open spaces - landscaping. . . 509 - Parks, gardens and open spaces - maintenance. . . 115 - Tree management. . . 116 - Tree preservation orders. . 503 - Sports - pitches and courts. 511 - Places of worship. . 512 - Churches. . 513 - Gurdwaras (Sikh temples). . 514 - Mandirs (Hindu Temples). . 515 - Meeting houses. . 516 - Monasteries and convents. . 517 - Mosques. . 518 - Other places of worship. . 519 - Retreats. . 520 - Synagogues. 1456 - Services and advice for older people. . 1444 - Activities for older people. . 1351 - Alternative providers of care. . 919 - Care - home assessment. . 1541 - Clubs and organisations for older people. . 920 - Community alarm services. . 378 - Community and day centres. . 960 - Garden maintenance. . 1018 - Hospice care - adults. . 1445 - Incontinence laundry service. . 1415 - Keeping warm in winter - advice and support. . 1446 - Meals on wheels. . 1383 - Older people - bus passes. . 423 - Protection of vulnerable adults. . 1019 - Residential care. . 1447 - Social work - direct payments. . 1398 - Social work - needs assessment. . 289 - Vetting of contract and supplier staff. . 376 - Wills and testaments - general information. 543 - Services and advice for young people. . 544 - Support for young people in care. . . 545 - Support for children in care. . . 546 - Support for young people leaving care. . 547 - Young people - activities and advice. . . 363 - Advice for young people. . . 526 - Organised activities for young people. . . 475 - Toy libraries. . . 548 - Young carers - support and advice. . . 533 - Young people's drop-in activities. . . 549 - Young Scot. . . 550 - Youth clubs and organisations. . 551 - Young people - bullying and harassment. . . 418 - Harassment - help and support. . . 884 - Schools - bullying and harassment policy. . 552 - Young people - mentoring and volunteering. . . 553 - Obtaining a mentor. . . 554 - Student mentoring. . . 555 - Volunteering - youth projects. . 556 - Young people - school and education. . . 557 - Educational opportunities in Europe. . . 558 - Educational visits. . . 559 - Schools - complaints procedure. . . 560 - Schools - language and cultural support. . . 471 - Schools - libraries - book purchase scheme. . . 561 - Schools - psychological, psychiatric or social work services. . 562 - Young people - student loans and awards. . . 563 - Student awards. . . 564 - Student loans. . 565 - Youth offending - bail. . . 566 - Bail accommodation. . . 567 - Bail information. . . 568 - Bail supervision. . 569 - Youth offending - Children's Hearings. . . 570 - Children's Hearings. . . 571 - Children's Hearings - Supervision Requirement. . . 572 - Children's panel recruitment. . 573 - Youth offending - general information. . . 574 - Preventative services for young people. . . 575 - Social work - Single Shared Assessment. . . 576 - Throughcare. . 577 - Youth offending - reports. . . 578 - Means Enquiry Reports. . . 579 - Parole reports. . . 580 - Social Enquiry Reports. . 581 - Youth offending - sentences, orders and supervision. . . 582 - Community Reparation Orders. . . 583 - Community service orders. . . 584 - Court fines - supervision of payment. . . 585 - Diversion from prosecution scheme. . . 586 - Drug treatment and testing orders. . . 587 - Intensive support and monitoring. . . 588 - Parenting orders. . . 589 - Probation orders. . . 590 - Supervising attendance orders. 521 - Sport, sports clubs and leisure centres. . 522 - Golf courses. . 523 - Grants - sports. . 524 - Leisure passes. . 525 - Licences - sports grounds. . 526 - Organised activities for young people. . 503 - Sports - pitches and courts. . 527 - Sports activities - general information. . 528 - Sports clubs. . 529 - Sports coaching. . 530 - Sports development. . 531 - Sports equipment hire. . 532 - Sports facilities. . 533 - Young people's drop-in activities. 534 - Voluntary organisations and support groups. . 345 - Alcohol - advice and support. . 535 - Asylum seekers - advice and support. . 536 - Bereavement - advice and support. . 343 - Community grants. . 537 - Council for Voluntary Services. . 352 - Disabled people - independence at home. . 346 - Drugs - advice and support. . 538 - Invitations to Provost / Lord Provost. . 539 - Licences - lotteries. . 540 - Licences - second hand goods. . 541 - Schools - clubs and activities. . 424 - Social work - family support groups. . 542 - Volunteering - general information591 - Council and government. 592 - Benefits. . 593 - Benefit fraud investigation. . 594 - Benefits - education and school. . . 596 - Education maintenance award. . . 597 - Free school meals. . . 598 - Schools - access funds. . . 599 - Schools - clothing grants and vouchers. . . 600 - Schools - maintenance grants. . . 601 - Schools - travel grants. . . 563 - Student awards. . . 564 - Student loans. . 602 - Benefits - student awards and loans. . . 595 - Additional support needs - disabled students allowance. . . 563 - Student awards. . . 564 - Student loans. . 603 - Benefits advice and assessment. . . 604 - Benefits entitlement. . . 367 - Welfare rights. . . 632 - Welfare rights - advice. . 605 - Benefits when hospitalised. . 615 - Council tax benefit. . . 616 - Council tax - backdated claims. . . 617 - Council tax benefit - appeals. . . 618 - Council tax benefit - backdated claims. . . 619 - Council tax benefit - change of circumstances. . . 620 - Council tax benefit - new claims. . . 621 - Council tax benefit - overpayments. . . 622 - Council tax benefit - renewal. . 633 - Housing benefit. . . 634 - Housing benefit - appeals. . . 635 - Housing benefit - backdated claims. . . 636 - Housing benefit - change of circumstances. . . 637 - Housing benefit - new claim. . . 638 - Housing benefit - overpayments. . . 639 - Housing benefit - renewal. 640 - Birth, marriage and death. . 641 - Birth - certificates - amendments. . 434 - Birth - historical searches. . 642 - Birth - registering. . 643 - Civil partnerships. . 644 - Copies of birth, marriage and death certificates. . 645 - Death - advice and support. . . 536 - Bereavement - advice and support. . . 646 - Exhumations. . . 647 - Procurator Fiscal - sudden death investigations. . . 376 - Wills and testaments - general information. . 648 - Death - funerals and cremations. . . 649 - Burials. . . 650 - Civil funerals. . . 651 - Cremations. . . 652 - Funerals - cost information. . . 653 - Independent funerals. . . 654 - Low cost funerals. . 655 - Death - graves and memorials. . . 656 - Burial and grave details. . . 657 - Buying a grave. . . 658 - Memorial placement. . 435 - Death - historical searches. . 659 - Death - registration. . . 660 - Death - registering. . . 661 - Registering a stillbirth. . 662 - Death - repatriation of bodies. . . 663 - Mortuaries. . . 664 - Repatriation of bodies abroad. . . 665 - Repatriation of bodies to Scotland. . 436 - Funeral records. . 666 - Marriage - ceremonies. . 437 - Marriage - historical searches. . 667 - Marriage - registering a place of worship. . 668 - Marriage - renewal of vows. . 669 - Naming ceremonies. . 661 - Registering a stillbirth. 670 - Consultations, complaints and compliments. . 671 - Civic recognition - people. . 266 - Complaints - advocacy for complainants. . 672 - Complaints procedure. . 673 - Compliments and thank-yous. . 674 - Consultation - service delivery. . 675 - Consultations on education. . 676 - Customer satisfaction surveys. . 355 - Housing focus groups. . 559 - Schools - complaints procedure. 677 - Council and government grants. . 678 - Childcare, school and educational grants. . . 680 - Disabled students allowance. . . 681 - Early years grant. . . 557 - Educational opportunities in Europe. . . 682 - Grants - education maintenance award. . . 683 - Grants - supporting families. . . 684 - Musical instruments - assisted purchase scheme. . . 685 - Nursery and childminding grants. . . 599 - Schools - clothing grants and vouchers. . . 600 - Schools - maintenance grants. . . 601 - Schools - travel grants. . . 563 - Student awards. . . 564 - Student loans. . 686 - Community, sporting and voluntary organisations - grants. . . 687 - Common good fund. . . 247 - Community development - European funding. . . 80 - Countryside - conservation. . . 23 - Grants - community facilities. . . 688 - Grants - sporting clubs. . . 523 - Grants - sports. . . 348 - Grants - voluntary organisations. . 623 - Grants - housing and homes. . . 98 - Crofting and rural house purchase grants. . . 624 - Disability facility grant for a private property. . . 625 - Home repair assistance grant. . . 626 - Housing - empty residential properties. . . 627 - Housing - special needs capital grants. . . 628 - Housing renovation grant for a private property. . . 629 - Housing renovation grants. . . 250 - Land and property - improvement grants. . . 251 - Land and property - reclamation - support and advice. . . 630 - Low cost home ownership scheme. . . 631 - New home purchase grants. . . 632 - Welfare rights - advice. . 689 - Grants for disabled people. . . 624 - Disability facility grant for a private property. . . 680 - Disabled students allowance. . . 632 - Welfare rights - advice. 690 - Council departments. . 266 - Complaints - advocacy for complainants. . 672 - Complaints procedure. . 260 - Council approved suppliers. . 691 - Council performance indicators. . 692 - Municipal banking - information. . 693 - Notifying the council of a change of circumstances. . 694 - Social work - out of hours support. 695 - Council information, performance and statistics. . 696 - Census information. . 697 - Council - publications. . 691 - Council performance indicators. . 698 - Internet service standards. . 699 - News or press releases. . 700 - Register of council property. 701 - Council tax. . 606 - Council tax - account enquiries and payments. . 607 - Council tax - banding. . . 608 - Council tax - annual notification. . . 609 - Council tax - band reductions. . . 610 - Houseboats. . . 611 - Water rates - domestic. . 612 - Council tax - discounts and reductions. . . 609 - Council tax - band reductions. . . 613 - Council tax - discount. . . 614 - Council tax - exemptions. . 615 - Council tax benefit. . . 616 - Council tax - backdated claims. . . 617 - Council tax benefit - appeals. . . 618 - Council tax benefit - backdated claims. . . 619 - Council tax benefit - change of circumstances. . . 620 - Council tax benefit - new claims. . . 621 - Council tax benefit - overpayments. . . 622 - Council tax benefit - renewal. . 702 - Support when in hospital. . . 703 - Tax relief and benefits when hospitalised. 704 - Data protection and freedom of information. . 705 - Copyright - re-use of public sector information. . 706 - Data protection. . 69 - Environmental information regulations. . 707 - Freedom of information. . 693 - Notifying the council of a change of circumstances. . 708 - Publication Scheme. . 709 - Records management. 710 - Emergencies and emergency services. . 714 - Emergencies - medical. . . 711 - Ambulances. . . 713 - Emergencies - air ambulance. . . 715 - Emergencies - medical control. . . 148 - Infectious diseases - public health. . . 1421 - Local doctors and general practitioners. . . 1422 - Local hospitals. . . 1424 - NHS 24 Health advice and information. . . 712 - Paramedics. . . 716 - Patient transport. . 718 - Emergency planning and information. . . 120 - Emergencies - business continuity advice. . . 121 - Emergencies - emergency plan. . . 122 - Emergencies - gas pipelines. . . 123 - Emergencies - major accident hazards. . . 719 - Emergencies - severe weather warnings. . . 124 - Emergencies - social and psychological support. . . 720 - Emergencies - veterinary services. . . 721 - Emergencies - winter weather. . . 147 - Environmental health services - out of hours emergencies. . . 89 - Flooding - support and advice. . . 93 - Roads - drains and gullies. . . 722 - Roads and pavements - drains and gullies. . . 723 - Roads and pavements - gritting. . 724 - Fire and rescue. . . 725 - Emergencies - air rescue. . . 726 - Emergencies - cave rescue. . . 727 - Emergencies - major incident clean up and repair. . . 728 - Emergencies - major incident response. . . 729 - Emergencies - mountain rescue. . . 730 - Emergencies - road traffic accidents. . . 731 - Emergencies - water/flood rescue. . . 732 - Fire and rescue - arson reduction. . . 733 - Fire and rescue - attending automatic alarms. . . 734 - Fire and rescue - attending fires. . . 360 - Fire and rescue - community safety. . . 735 - Fire and rescue - fire certificates - factories. . . 736 - Fire and rescue - fire certificates - hotels/boarding houses. . . 737 - Fire and rescue - fire certificates - offices. . . 738 - Fire and rescue - fire certificates - railways. . . 739 - Fire and rescue - fire certificates - shops. . . 740 - Fire and rescue - fire safety education. . . 741 - Fire and rescue - fire warden/commercial training. . . 401 - Fire and rescue - hazardous chemical (HAZCHEM) incidents. . . 742 - Fire and rescue - hydrants maintenance. . . 405 - Fire and rescue - post-incident support. . . 743 - Fire and rescue - radiation. . . 744 - Fire and rescue - regulations - business enforcement. . . 745 - Fire and rescue - regulations - residential enforcement. . . 29 - Fire and rescue - securing premises after incidents. . . 746 - Fire and rescue - special services. . . 132 - Fire and rescue - workplace regulations. . . 133 - Home fire safety check. . 747 - Lifeboats and coastguards. . . 748 - Emergencies - inshore rescue. . . 749 - Emergencies - offshore rescue. 751 - Equality, diversity and citizenship. . 535 - Asylum seekers - advice and support. . 752 - Citizenship ceremonies. . 753 - Council vacancies. . 754 - Employment and training initiatives. . 755 - Equal opportunities information. . 756 - Equality and diversity - assessment and consultation. . 418 - Harassment - help and support. . 757 - New Deal traineeships. . 758 - Teenage pregnancy. . 238 - Translating and interpreting services. . 759 - Travelling people - support for children. 760 - Events and festivals. . 761 - Coastal river and canal events. . 762 - Comedy festivals. . 76 - Conference, meeting and event venues. . 763 - Council - catering, sales and vending. . 764 - Council - civic events - equipment hire. . 79 - Country and agricultural shows. . 765 - Current and forthcoming events. . 766 - Festive decorations. . 767 - Food festivals. . 329 - Funfairs. . 768 - Highland games. . 320 - Music festivals. . 496 - Parks, gardens and open spaces - events. . . 110 - Open air events. . 769 - Seasonal festivals. . 770 - Tourist information centres. . 15 - Venue hire and hall bookings. 771 - Jobs, tenders and contracts. . 260 - Council approved suppliers. . 261 - Council procurement - contracts lists. . 262 - Council procurement - contracts management. . 263 - Council procurement - policy. . 753 - Council vacancies. . 754 - Employment and training initiatives. . 755 - Equal opportunities information. . 756 - Equality and diversity - assessment and consultation. . 757 - New Deal traineeships. . 289 - Vetting of contract and supplier staff. 772 - Politicians, elections and democracy. . 773 - Citizenship education. . 774 - Community councils. . . 775 - Community assemblies and committees - schedule of meetings. . . 776 - Community councils - information. . 820 - Community councils and assemblies. . . 775 - Community assemblies and committees - schedule of meetings. . . 776 - Community councils - information. . 781 - Constituencies, wards and boundaries. . . 782 - Constituency boundaries. . . 783 - Council boundaries. . . 784 - Councillors - general information. . . 785 - Councillors - surgeries. . . 786 - MSPs, MPs and MEPs. . . 787 - Ward boundaries. . 777 - Consultation. . . 778 - Citizen panels. . . 775 - Community assemblies and committees - schedule of meetings. . . 779 - Consultation - open forums. . . 780 - Council spending plans - consultation. . . 355 - Housing focus groups. . 788 - Council - general information. . . 671 - Civic recognition - people. . . 789 - Council - statutory appointments. . . 783 - Council boundaries. . . 790 - Council constitution and standing orders. . . 791 - Council forward plan. . . 792 - Independent remuneration panel for councillors. . . 793 - Lord Lieutenancy. . . 794 - Partnerships. . . 795 - Political parties. . . 796 - Provost / Lord Provost - general information. . . 797 - Representatives of the council on other official bodies. . . 798 - Requesting brochures and leaflets. . 799 - Elections and voting. . . 800 - Election results. . . 801 - Elections - nominations. . . 802 - Elections - voting. . . 803 - Electoral register. . . 804 - Events - democracy. . . 795 - Political parties. . . 805 - Postal votes. . . 806 - Referenda. . 807 - Members of parliament. . . 808 - MEPs. . . 809 - MPs. . . 810 - MSPs. . . 795 - Political parties. . 811 - Minutes, agendas and reports. . . 812 - Council documents. . . 813 - Council minutes, agendas and reports. . . 814 - Meeting agendas. . . 815 - Meeting minutes. . . 204 - Statutory development plans. . 816 - Plans and policies. . . 817 - Best Value. . . 818 - Decision making. . . 819 - Policies and plans. . . 204 - Statutory development plans. . 821 - Politics and politicians - council and councillors. . . 822 - Councillors - declaration of interest. . . 784 - Councillors - general information. . . 785 - Councillors - surgeries. . . 818 - Decision making. . . 538 - Invitations to Provost / Lord Provost. . . 793 - Lord Lieutenancy. . . 795 - Political parties. . . 796 - Provost / Lord Provost - general information. . . 824 - Proxy votes. 1564 - Regeneration. . 210 - Community development - regeneration projects. . 212 - Employment advice. . 826 - Regeneration - employment. . 215 - Regeneration - local economy. . . 216 - Local economy - development. . . 217 - Local economy - reports and forecasts. . 219 - Shop front improvement grants1587 - Deprecated terms827 - Education and learning. 828 - Activities and support for young people. . 829 - Support for young people - activities and advice. . . 363 - Advice for young people. . . 526 - Organised activities for young people. . . 548 - Young carers - support and advice. . . 533 - Young people's drop-in activities. . . 549 - Young Scot. . 830 - Support for young people - bullying and harassment. . . 418 - Harassment - help and support. . 831 - Support for young people - mentoring and volunteering. . . 553 - Obtaining a mentor. . . 554 - Student mentoring. . . 555 - Volunteering - youth projects. . 832 - Support for young people - school and education. . . 557 - Educational opportunities in Europe. . . 558 - Educational visits. . . 559 - Schools - complaints procedure. . . 560 - Schools - language and cultural support. . . 471 - Schools - libraries - book purchase scheme. . . 561 - Schools - psychological, psychiatric or social work services. . 833 - Support for young people - student loans and awards. . . 563 - Student awards. . . 564 - Student loans. . 544 - Support for young people in care. . . 545 - Support for children in care. . . 546 - Support for young people leaving care. . 533 - Young people's drop-in activities. . 549 - Young Scot. . 550 - Youth clubs and organisations. 284 - Adult and community education. . 285 - Adult education courses. . 286 - Language and cultural support. 678 - Childcare, school and educational grants. . 680 - Disabled students allowance. . 681 - Early years grant. . 557 - Educational opportunities in Europe. . 682 - Grants - education maintenance award. . 683 - Grants - supporting families. . 684 - Musical instruments - assisted purchase scheme. . 685 - Nursery and childminding grants. . 599 - Schools - clothing grants and vouchers. . 600 - Schools - maintenance grants. . 601 - Schools - travel grants. . 563 - Student awards. . 564 - Student loans. 834 - Extra-curricular activities. . 835 - Employment byelaws for children and young people. . 836 - Extra-curricular activities - childcare. . . 340 - Childcare - childminding information. . . 287 - Out of school hours childcare. . 837 - Extra-curricular activities - music. . . 838 - Instrumental tuition. . . 684 - Musical instruments - assisted purchase scheme. . 839 - Extra-curricular activities - school trips. . 840 - Extra-curricular activities - sports. . . 503 - Sports - pitches and courts. . . 528 - Sports clubs. . . 532 - Sports facilities. . 526 - Organised activities for young people. . 541 - Schools - clubs and activities. . 841 - Schools - holiday schemes. . 842 - Work experience placements. . 533 - Young people's drop-in activities. . 550 - Youth clubs and organisations. 426 - Leisure clubs, groups and societies. . 333 - Arts groups. . 1540 - Business clubs. . 1541 - Clubs and organisations for older people. . 1542 - Collectors' clubs. . 1543 - Crafts clubs. . 1544 - Dance groups. . 1545 - Drama groups. . 1546 - Environmental groups. . 1547 - Family history groups. . 1548 - Food and drink clubs. . 1549 - Games clubs. . 1550 - Gardening and horticulture. . 1552 - Health clubs. . 1553 - Heritage and history societies. . 1555 - Language groups. . 1556 - Model making clubs. . 1557 - Motoring clubs. . 1558 - Music groups. . 1559 - Outdoor groups. . 1560 - Paranormal societies. . 1561 - Pet clubs. . 1562 - Photography clubs. . 1563 - Reading and writing groups. . 1565 - Religious groups. . 1566 - Rotary, Round Table. . 1567 - School clubs. . 1469 - Science and technology. . 1569 - Scientific societies. . 1570 - Speakers' clubs. . 528 - Sports clubs. . 1571 - Transport societies. . 1572 - Women's groups. . 550 - Youth clubs and organisations. 427 - Libraries and archives. . 428 - Archives. . . 429 - Archives - access. . . 430 - Archives - enquiries. . . 431 - Archives - general information. . . 432 - Archives - loans, donations, bequests and sales. . . 433 - Archives - withdrawals. . . 436 - Funeral records. . . 438 - Sale of souvenirs and publications. . 439 - Internet, computers and online information resources. . . 440 - Internet and computers. . . 441 - Libraries - online information resources. . 442 - Libraries - catalogue, reservations and loans. . . 443 - Library catalogue. . . 444 - Library loans - renewing and extending. . . 445 - Reserving books and other items. . 469 - Libraries - children and young people's services. . 446 - Libraries - general information. . . 285 - Adult education courses. . . 447 - Books and reading. . . 448 - Libraries - charges. . . 450 - Libraries - fines. . . 1485 - Libraries - information services. . . 451 - Libraries - special needs. . . 452 - Libraries - tourist information. . . 453 - Library facilities, location and opening hours. . . 454 - Library membership and joining. . . 455 - Library services. . 456 - Libraries - local and special collections. . . 457 - Libraries - local collections. . . 458 - Libraries - local history and heritage. . . 459 - Libraries - special collections. . . 1486 - Researching your family history. . 460 - Libraries - political information resources. . . 461 - Libraries - European Public Information Centre (EPIC) network. . . 462 - Libraries - Scottish Parliament information. . 463 - Libraries - sale of books and publications. . . 464 - Library sale of used items. . . 438 - Sale of souvenirs and publications. . 465 - Libraries - school books - exhibitions. . 466 - Libraries - schools book purchase scheme. . 467 - Mobile library service. . 468 - Schools - library services. . . 470 - Schools - libraries - book exhibitions. . . 471 - Schools - libraries - book purchase scheme. . . 472 - Schools - libraries - information and advice. . . 473 - Schools - libraries - project loans. . . 474 - Schools - libraries - talks. . 475 - Toy libraries. 476 - Local history and heritage. . 843 - Archaeological excavations and surveys. . 844 - Archaeology. . 845 - Architecture. . 429 - Archives - access. . 430 - Archives - enquiries. . 431 - Archives - general information. . 433 - Archives - withdrawals. . 434 - Birth - historical searches. . 384 - Canals and waterways. . 846 - Castles and historic houses. . 1489 - Churches and cathedrals. . 847 - Churches and cathedrals - tourist information. . 435 - Death - historical searches. . 1484 - Family history and genealogy. . . 434 - Birth - historical searches. . . 435 - Death - historical searches. . . 436 - Funeral records. . . 1485 - Libraries - information services. . . 441 - Libraries - online information resources. . . 459 - Libraries - special collections. . . 453 - Library facilities, location and opening hours. . . 437 - Marriage - historical searches. . . 492 - Museums - enquiries. . . 1486 - Researching your family history. . 436 - Funeral records. . 1553 - Heritage and history societies. . 848 - Historic sites. . 849 - Industrial heritage. . 456 - Libraries - local and special collections. . . 457 - Libraries - local collections. . . 458 - Libraries - local history and heritage. . . 459 - Libraries - special collections. . . 1486 - Researching your family history. . 488 - Loans, donations bequests and sales. . 437 - Marriage - historical searches. . 850 - Memorials and monuments. . 770 - Tourist information centres. 851 - Nurseries and playgroups. . 852 - Exclusion of pupils. . 685 - Nursery and childminding grants. . 853 - Nursery school places. . 860 - Term, holiday and closure dates. . 289 - Vetting of contract and supplier staff. 861 - Parental support. . 862 - Parental support - babysitting and childminding. . . 863 - Babysitting services - information. . . 340 - Childcare - childminding information. . 864 - Parental support - benefits and grants. . . 596 - Education maintenance award. . . 597 - Free school meals. . . 598 - Schools - access funds. . . 599 - Schools - clothing grants and vouchers. . . 600 - Schools - maintenance grants. . . 601 - Schools - travel grants. . 865 - Parental support - criminal justice. . . 566 - Bail accommodation. . . 567 - Bail information. . . 568 - Bail supervision. . . 570 - Children's Hearings. . . 571 - Children's Hearings - Supervision Requirement. . . 572 - Children's panel recruitment. . . 582 - Community Reparation Orders. . . 583 - Community service orders. . . 584 - Court fines - supervision of payment. . . 585 - Diversion from prosecution scheme. . . 586 - Drug treatment and testing orders. . . 587 - Intensive support and monitoring. . . 578 - Means Enquiry Reports. . . 579 - Parole reports. . . 589 - Probation orders. . . 580 - Social Enquiry Reports. . . 575 - Social work - Single Shared Assessment. . . 590 - Supervising attendance orders. . . 576 - Throughcare. . 866 - Parental support - family centres. . 867 - Parental support - health and well-being. . . 868 - Additional support needs - assessment. . . 869 - Additional support needs - co-ordinated support plan. . . 595 - Additional support needs - disabled students allowance. . . 870 - Additional support needs - placement in mainstream schools. . . 561 - Schools - psychological, psychiatri