To fulfil this outcome, councils will need an up to date well-maintained Local Land and Property Gazetteer. As a minimum, the outcome would be fulfilled through the provision of a customer e-form (linked to the Gazetteer) listing systems to update, with automatic distribution to relevant officers. However, the outcome is designed primarily to reflect Customer Relationship Management principles on how customer information is acquired and used in a joined up and integrated way.

Customers will need to supply relevant information that will enable councils to identify them in their records, e.g. address of property being vacated, forwarding address, email address, reference numbers. Once the council has received the change of address details, sending out service forms that the customer is required to complete formally could fulfil any legal requirements for particular services.

Change of address notifications will require a checking and quality control mechanism for the update of CRM records. Notifications to all appropriate systems administrators of the list of suggested changes could then be sent via email or an automated system.

A number of councils are already registered with www.iammoving.com for change of address services.