European Conference on customer profiling and service lists

tim.anderson@norfolk.gov.uk — Wed, 02 Jun 2010 00:00:00 GMT

This is a one day conference organised by the Smart Cities project, whose partners include Norfolk County Council and esd-toolkit – jointly with the Improvement and Development Agency and Improvement East. The conference will present techniques for applying customer profiling to increase efficiency and improve customer service. Workshops will describe case studies from different councils and provide the opportunity to discuss how the techniques apply to your organisation.

There will also be an opportunity to review the Local Government Business Model which links types of customer to appropriate services and channels. The model includes a European service list from which the services delivered locally in EU regions are defined.

The conference will provide ample opportunity for networking and will support remote participation via video conferencing and use of Twitter.

The event is FREE, but priority will be given to Smart Cities partners and their guests.

Use this link to book overnight accommodation or go to www.ConferenceBookings.co.uk and enter event code: CMBNORFOLK2010

Note that by booking you are indicating that esd-toolkit and Smart Cities can keep your contact details and may contact you in future on matters related to customer profiling and service lists.

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European Conference on customer profiling and service lists