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Data Interchange Hub Communications Manager Phase 2 Sept08 job vacancy
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Would you like to be at the forefront of implementation of the Hub (data interchange hub) and to help optimise its use in responding to the requirements of CAA and the performance agenda?
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This is an exciting opportunity to join the Hub team at CLG as engagement, communications and implementation manager to help local authorities and their partners to make best use of the Hub in managing, evidencing and reporting progress in LAAs
Closing date for expressions of interest is noon on 8-Sep-2008
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Introduction workshop events on customer profiling in esd-toolkit in September 2008
Starter Pack Sessions – an introduction to customer profiling in esd-toolkit Have you heard about the Customer Profiling Project or that esd-toolkit can now be used to understand more about who lives in your area and uses your services but don’t know what it’s all about or where to start? |
| esd-toolkit is running regional starter sessions aimed at providing users in all subscribed local authorities with an overview of what is available. These are not a “hands on” training session but group workshops that will familiarise you with profiling and give you a chance to network with other users. The aim of the day is to give you an outline of what profiling is all about, what the advantages of profiling through esd-toolkit are and where you find all the features to get you started. You will also be shown where to seek additional help and support.
The first round of sessions will be taking place in September in Birmingham (10th Sept 2008), London (24thSept 2008) and Leeds (29thSept 2008).
So come on! What are you waiting for? The day is free to esd-toolkit subscribers!!! Please follow this link to see the rest of the article for details of how to book on.
Posted by lorraine.vel@idea.gov.uk on 05/08/2008
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Case Studies and benefits arising from 5 years of eGovernment
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As part of esd-toolkit programme planning for 2008-2011, we undertook research and investigations to assemble evidence of the tangible benefits that have been derived for councils and the citizen experience in improved service delivery arising from eGovernment investments. This resulted in a most interesting a useful report of case studies and contact data. The report is available on the esd-toolkit File Exchange and can be accessed by subscribing authorities by clicking here to download the report. |
Posted by tim.adams@idea.gov.uk on 16/07/2008
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Scottish esd-toolkit users gather to consider the improvement agenda
The TLC users' conference at the Surgeons’ Hall complex in Edinburgh on 28-May-2008 was extremely well attended. It was interesting to note that there was a real mixture of attendees in the audience ranging from records managers, website professionals and those from a business / customer focussed background. This perhaps reflects the widespread interest in the TLC meetings in Scotland, and the agenda certainly cut across many strands of work which would have been of great use to those in attendance. |
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Using esd-toolkit as an evidence chest for NI179 Reporting
| We are seeking to ascertain from authorities if it would be useful to them if we set up a template in esd-toolkit, similar to the existing templates that has been in regular use for AES reporting since 2005 for AES purposes to record the detail of their efficiency gains. This may serve as a record for internal and external scrutiny (e.g. for the CAA use of resources assessment) and also (optionally) for cross-authority benchmarking purposes. |
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Posted by peter.wrigley@esd.org.uk on 23/06/2008
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Pick n Mix escapes from Woolies!
Just when you thought those sherbet lemons couldn’t harm your teeth now you’re all grown up think again!!! Are you from a segment in society that is likely to suffer from poor dental health or are more prone to accidents in the home? |
 | Well, the practical tools and related solutions available to esd-toolkit’s local authority subscribing authorities can help you find these more vulnerable groups with your authority and support you in making a positive intervention. We continue to be indebted to our colleagues at Experian Limited who offer free ward level data to our subscribing authorities. The experience gained from one year of piloting these demographic modelling techniques linked to service design and delivery is going from strength to strength.
Posted by tim.adams@idea.gov.uk on 20/06/2008
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Contextualised benchmarking, predictive analysis, better performance sharing for 2008
The first meeting of the 2008-2009 esd-toolkit initiatives to support the Performance Management agenda kicked off on Thursday 12 June 2008 by a gathering of the esd-toolkit Performance Management Working Group in City University, London. The session assembled some 27 user representatives and began the understanding and planning for this year's activities to support local government in this post CSR-07 area of improvement challenge. Work areas to be progressed include the following core projects: populating and extending the capabilities of the existing national indicator tree within esd-toolkit to connect and structure the NI information being collected, developing shared information reporting and sharing capabilities within esd-toolkit to support the demands of the local area agreement (LAA) framework, extending improvement monitoring and service delivery capabilities in the areas of predictive analysis and contextualised benchmarking. |
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Posted by tim.adams@idea.gov.uk on 13/06/2008
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NI14 - practical solutions to reduce avoidable contact
| esd Toolkit is already established and validated as the key national organisation for local authority service data and standards, and at minimal cost. It is well placed to provide national capability, support and guidance in managing the challenge of meeting the requirements of NI 14 – reducing avoidable contact. Click the full article link below to read how the programme is starting to develop practical solutions for its subscribing local authority users |
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Posted by tony.hinkley@esd.org.uk on 06/06/2008
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ITAPA 2008 (Bratislava) conference summary report
The Information Technologies and Public Administration (ITAPA) Conference 2008 took place in May 2008 in Bratislava. Angela Taylor (Leicestershire County Council & esd-toolkit regional liaison manager for East & East Midland's regions) attended the conference and has prepared a short conference summary report. The report can be downloaded in pdf form by subscribing councils from the esd-toolkit File Exchange by clicking here.
Posted by angela.taylor@esd.org.uk on 06/06/2008
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