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Sharing service definitions across Europe
In this video esd-toolkit's Sheila Apicella talks about esd-toolkit and the work we are doing to extend the Local Government Services List to share and cross-reference service definitions in outher EU countries. This is one of a number of videos published by the EU North Sea Region Smartcities Project in which esd-toolkit is participating.
Posted by mthacker@porism.com on 08/03/2010
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TAKE FIVE - the March 2010 issue of the esd-toolkit newsletter is available
Posted by tim.adams@idea.gov.uk on 04/03/2010
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NWEGG annual Spring Members Meeting
On the 17th of March 2010 the North West E Government Group (NWEGG) will be holding their annual Spring Full Members Meeting this year focussing on the opportunities to make efficiencies through "Smarter Local Government".
Posted by peter.wrigley@esd.org.uk on 02/03/2010
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City helps to "Make It Happen" through new digital inclusion animation
 A new animation is urging local authority chief executives to join the digital revolution by embracing technology to help cut costs without compromising service levels.
"Make It Happen" is a short animation designed to help local authorities get to grips with delivering efficient, joined-up and inclusive services through technology. It aims to raise awareness among local authorities and their partners about how the innovative use of technology can help to meet the needs of citizens and tackle social exclusion. It promotes Digital Inclusion Advisors, a national free advice service designed to assist local strategic partnerships and stakeholders tackle this often complex issue.
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NI14 Data submission 2010
NI14 Data submission 2010
The deadline for data submission will be 30th April 2010 
CLG has decided that the single aggregated percentage should be submitted to the Hub any time during April 2010 in line with other NIs.
CLG advise that councils subscribed to esd-toolkit will still be able to upload their service level data to esd-toolkit as before to analyse, compare, learn and improve - the meaningful bit.
Sharing learning – send us your case studies so we can share them
How much have you identified as efficiency savings?
How much has customer or job satisfaction improved?
How have you combined customer insight and NI14 data to improve inequalities?
A key issue for us all is to learn from the stories that lie behind the numbers. One of the core functions of esd-toolkit is to support professional networking and many LAs already have and will have interesting stories to tell on approaches and progress so far. We have published some of these stories on this website so don’t be shy – lots of colleagues would like to hear your (brief) stories. Follow this link to Case Studies and read what colleagues have already sent in, and find a template for adding your details. It is very important to share stories that demonstrate quantifiable evidence of impact.
Please send your stories to tony.hinkley@esd.org.uk
Wider support
We support NIs and LIs in both the LSP trees and in performance contextualisation work (currently in beta). Hence even if a PI ceases to be a national measure, recording in esd-toolkit, comparison with other LAs and contextualisation against demography will be possible
Posted by tony.hinkley@esd.org.uk on 25/02/2010
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"One Organisation" - a meeting of minds on 2-Feb-2010
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The esd-toolkit community was grateful to South Cambridgeshire District Council on 2-February-2010 for hosting the latest event in the “One Organisation” workshops in its council chamber. Stephen Horner from the council (and esd-toolkit East of England Chair) presided over events.
Over 50 delegates attended the day and informative presentations and a lively debate ensued. The meeting summary notes (with embedded links to the presentations) are available on the esd-toolkit file exchange here: esd One Organisation Road Show Event Meeting Notes 2-Feb-2010.
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Posted by tim.adams@idea.gov.uk on 04/02/2010
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Smart Cities - the Video
At a meeting of the Smart Cities project in Bremerhaven on 10th December 2010, esd-toolkit's technical partners, Porism Limited, were confirmed as academic partners on behalf of esd-toolkit in the project.
The Smart Cities project provides an innovation network between governments and academic partners leading to excellence in the domain of the development and take-up of e-services in the whole North Sea region of the European Union. esd-toolkit brings to the project its learning on public sector standards, as reflected in the Local Government Business Model, and techniques for acquiring and applying customer insight.
Posted by mthacker@porism.com on 22/12/2009
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Issue four of DataSource is now on the esd-toolkit web page
Issue four of DataSource (the newsletter published by the Places Community team and GSE at Communities and Local Government) is now on the esd-toolkit web page.
Top stories in this issue:
- Smarter Government and GSE's pivotal role to provide access to CLG data online
- New Champion for Digital Inclusion - Martha Lane Fox
- Spatial Analysis Unit launched
- ICT feature on how Statutory Homeless data is created and used
- Pan Government Agreement focuses on 'Points of Interest' and 'Postcode Data' mapping products
- Updates on all Places Community members: Places, Places Analysis Tool, Community Maps (Digital Inclusion), Hub, Floor Targets Interactive and Neighbourhood Statistics Data Exchange
- A challenging and festive crossword-style 'Jig-A-Link' with 20 prizes to be won!
DataSource four is available now.
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Getting timely information to citizens
As part of the on-going Department of Communities and Local Government (CLG) Timely Information To Citizen project two research reports have been published:
- A Review of UK and International Good Practice, written by Leeds Metropolitan University
- Identifying and evaluating best practice, by IPSOS MORI
These documents form the basis of the Informing Citizens Good Practice toolkit where you can not only read and search their content, but can add your own text and make comments.
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What services should your council provide? Who needs them most? How do you deliver them mo
 A major upgrade to esd-toolkit’s family of controlled lists helps answer these questions. Now released in draft at the new standards pages, the Local Government Business Model (LGBM) comprises existing and new lists. It defines relationships between lists and provides links to important information.
New lists include:
- Powers and duties, interpreting what services councils can and must deliver with links to precise legislation published by the Office of Public Sector Information
- Life events, customer circumstances and needs, to help identify the most appropriate services for each customer and to have most impact on desired outcomes
- Generic processes against which services may be broken-down for costing, comparison and improvement
The full LGBM and esd-toolkit’s use of Linked data techniques to publish it is defined in a wiki which you may read and, with your normal esd-toolkit logon, edit yourself.
Posted by mike.thacker@esd.org.uk on 02/12/2009
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Identifying and measuring improvements in Children’s Services
The CIPFA – Children’s Services Advisory Network (CSAN) has been asked by a number of local authorities’ to gather information about the way Activity Based Costing approaches (such as the esd-toolkit cost architecture) have been applied and the potential for their application. We have identified one authority who has started to apply these ideas and we are now interested in identifying others who will be interested in helping create some guidance notes on the application of these ideas and take part in a workshop designed to showcase how they can be used to identify opportunities of improvement and measure the effectiveness of improvements.
Posted by peter.wrigley@esd.org.uk on 02/10/2009
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